Last updated: 7 December 2025
Please read these Terms and Conditions carefully before using lumaorigins.co.uk and placing an order with Luma Origins Coffee Co. (“we”, “our”, “us”).
By accessing our website or making a purchase, you agree to be bound by these Terms.
1. About Us
Luma Origins Coffee Co.
Website: https://lumaorigins.co.uk
2. Our Products
We sell:
- Freshly roasted coffee
- Handmade treats
- Personalised slate coasters
- Brewing equipment
- Coffee subscriptions
We aim for accuracy in all descriptions and images.
However, natural variations may occur due to the handmade or small-batch nature of our products.
All products are sold subject to availability.
3. Pricing & Payment
Prices are shown in GBP and include applicable taxes where required.
We reserve the right to change prices at any time.
Payments are processed securely through trusted third-party payment providers.
We do not store card details.
4. Placing an Order
When you place an order, you will receive an email confirmation.
This does not guarantee acceptance — an order is accepted when it is dispatched.
We reserve the right to refuse or cancel an order if:
- the product is unavailable
- there is an error in pricing or product information
- we suspect fraudulent activity
- we cannot deliver to the provided address
If payment has already been taken and the order is cancelled, we will issue a refund.
5. Subscriptions
If you subscribe to a recurring coffee delivery:
- You will be billed automatically at the interval selected.
- You can pause or cancel your subscription anytime via your account or by contacting us.
- Price changes may occur — we will notify you in advance.
- Failed payments may result in suspension of subscription deliveries.
6. Free Gifts & Promotions
From time to time, we may offer free gifts (e.g., personalised coasters or treats) as part of promotions.
Free gifts:
- may vary
- are subject to availability
- are limited to one per customer unless stated otherwise
- cannot be exchanged or refunded
- hold no monetary value
We reserve the right to change or withdraw promotional offers at any time.
7. Delivery
Delivery information, including shipping times and charges, is described in our Shipping & Returns Policy.
Delivery times are estimates and may vary due to courier delays, weather conditions, or other factors outside our control.
8. Returns & Refunds
Our returns policy is outlined fully in our Shipping & Returns Policy.
Please note:
- Perishable goods (coffee and treats) cannot be returned unless damaged or incorrect.
- Personalised items (such as engraved coasters) are non-returnable unless faulty.
- Equipment may be returned within the statutory period if unused and in original packaging.
If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours with photos so we can assist.
9. Intellectual Property
All content on this website — including images, text, graphics, and logos — is the property of Luma Origins Coffee Co. or its licensors.
You may not reproduce, copy, or distribute any content without permission.
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim shall not exceed the value of the order in question.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any rights you have under UK consumer law.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
12. Contact Us
If you have any questions regarding these Terms:
Email: contact@lumaorigins.co.uk